Knowlege base
FAQ and Solutions
 
document How to reinstall and copy Blue's from an old PC to a new PC with Windows 7 or better
Applies to: Blue's Professional Description: How to install Blues and copy old backup folder from an operating system with different path (ex. C:\Programs\ in place of C:\Program Files\) Solution: 1. Make a backup copy of installation folder of old pc (usually is c:\program files\blues...
12 Apr, 2022 Views: 331
document How to Repair and Compact database and archive calls
Applies to: Blues Professional Blues Hotel with database Access: Blues2000.mdb Description: How to run the procedure to repair and compact the database and possibly storing the call if the database 'Blues2000.mdb' had reached its maximum size of 2GB Solution: 1. Close Blue's Professional...
15 Jun, 2020 Views: 309
document Lower the settings on the User Account Control on Windows 7
Applies to: All installation of Blues on Microsoft Windows 7 Description: The installation of such software Imagicle Pro Blues, Blues Hotel, Blues One, etc ... may encounter problems when saving files and settings or registration problems if the protection of UAC in Windows 7 is too high ...
10 Jan, 2017 Views: 150
document How to reinstall Blue's on a new PC with the same operating system and restore a previous backup
Applies to: Blue's Professional Blue's Hotel Pro Description: Gives direction on how to move Blue's from a PC to another one, restoring old data Solution: Please follow the steps: 1. on the old PC, make a back copy of your Blue's installation folder (default folder is c:\program...
10 Jan, 2017 Views: 240
document Enable Blues Pro e Blues Recorder logs
Applies to: Blues Professional Blues Hotel Pro Blues Recorder Description: Procedure to enable log, make the test and collect Binfo file for Support Solution: Enable logs in Blue's Professional and recorder 1. Open folder < BluesProfessional > 2. Open file "Blues.ini" 3. Set...
15 Jun, 2020 Views: 307
document How to reimport all calls
Applies to: Blue's Professional Blue's Hotel pro Description: Instructions for deleting all calls and import them all from scratch Solution: 1. close Blue's Miner 2. close Blue's Recorder (NOTE: calls placed and received while recorder is not running may not be billed) 3. make a backup copy...
21 Dec, 2016 Views: 234
document Instructions for the creation of a new driver
Applies to: Blue's Professional Blue's Enterprise Pro Blue's Enterprise 4 Blue's Hotel pro Description: The document reports instructions for sample calls to go execute that will help creating the new driver Solution: Once the document is filled in with the requested operations and...
21 Dec, 2016 Views: 237
document How to have the privacy settings affect older calls
Applies to: Blue's Professional Description: By default privacy setting (hidden numbers) apply only to new calls; if you want this to be retroactive please follow this Solution: 1. Close Blue's Miner 2. make a backup copy of the database (default database is...
17 Feb, 2017 Views: 157