Advanced Queueing call transfer fails on Skype For Business environment after ugrade to 2021.Spring.1

Applies to

UCSuite 2021.3.1

Description

On Skype For Business installations, when the Advanced Queueing is transferring a call, the transfer systematically fails. Other operations like consultation calls and file playing could fail as well

Cause

Different behavior when Advanced Queueing is transferring the call.

Solution

1. Download patch here
2. Stop all Imagicle services using
   <StonevoiceAS>\Temp\SV-StopAllServices.bat   > Run as administrator
3. Extract patch 'ApplicationSuite.Telephony.Opal.x64.dll' and replace the original one with the new one in this folder :
   <StonevoiceAS>\Apps\ApplicationSuite\Component\Assembly\
4. Start all services using
   <StonevoiceAS>\Temp\SV-StartAllServices.bat > Run as administrator