The following features leaks/limitations apply to Cisco devices (IP phones or Jabber clients) registered using MRA (Mobile & Remote Access) by Cisco, that is via Expressway:
-
UCX Attendant and Agent Console:
-
Silent monitoring e whisper coaching are not supported by Cisco on MRA registered phones.
-
-
Call Recording:
-
The built-in bridge recording mode requires as minimum versions CUCM rel. 11.5.SU5 and ExpressWay rel. 8.11.4.
-
Conferences cannot be recorded (Cisco limitation).
-
Since Jabber mobile cannot be CTI-controlled (Cisco limitation), the following features are missing on mobile devices:
-
Recording announcements using the agent greeting feature
-
On-Demand recording from Imagicle applications.
-
-
-
Contact Manager:
-
The Caller ID feature is not available using the TAPI mechanism. No limitations apply, instead, using the External Call Control (CURRI) mechanism.
-
-
Phone Lock:
-
The lock icon is not available on phone displays.
-
The phone call history is not cleared on phone lock.
-
The lock textual indication is available since UCX Suite rel. Winter 2020.
-