Enable detailed VoIP debug (SIP trace) for Advanced Queuing

Applies to: 

Imagicle UCX Suite, any version.

Solution:

To enable low level SIP tracing for Advanced Queuing, follow these steps:

1. Edit (with notepad) text file:

   <StonevoiceAS>\Apps\QME\Settings\QME.Opal.config.xml

2. Add the following line

   <preference key="logging.level" value="4" /> 
   

   inside the <configuration> tag, so that the file looks like this:

   	<configuration>
   	...
   	<preference key="logging.level" value="4" />
   	...
   	</configuration>
   

3. Save and close the file

4. Restart "Imagicle Queue Manager Enterprise" Windows Service

To disable tracing, just remove the line at step 2.

When the issue occurs, just download logs from Support web page, choosing application "Advanced Queuing" and disable tracing.

Last updated: January 02, 2025