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document How to delete SQL Server whole or partial historical call archive and re-import it from existing "Storico" file
Applies to: Imagicle Call Analytics Standard/Enterprise Description: How to remove calls from SQL Server database and reimport them from "Storico" text file Solution: UC Suite starting from 2021.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open...
rating 08 Oct, 2024 Views: 1449
document Forcing the deletion of oldest data leveraging the retention mechanism
Description: This article describes how to force the execution of the retention mechanism, deleting the oldest Call Analytics data without waiting the default schedule (01:15 AM). How-to: 1) Ensure the retention period is set to the desired value. 2) To force the deletion of oldest data...
rating 15 Jul, 2022 Views: 370
document Billing Interactive Reports message error - System.Web.HttpUnhandledException was thrown - Exception has been thrown by the target of an invocation.
Applies to: Application Suite 2019.1.1 Description: Billy Blue's/Blue's Enterprise Interactive Reports execution fail if the session has been inactive for at least 3 minutes. The Interactive Reports shown the Message: Exception of type 'System.Web.HttpException' was thrown. Exception of...
rating 13 Mar, 2019 Views: 1355
document How to apply different billing tariffs, for different users' departments
Applies to: Imagicle Call Analytics Description: Call Analytics allows to differentiate call costs on a same gateway by department field, normally populated in Imagicle users' database during CUCM or AD/LDAP import. To apply this configuration, please follow below procedure. Access to...
rating 27 May, 2021 Views: 840
document Backup database of Billy Blue's 4, delete old calls from the online database and attach the backup db to consult the historical data
Applies to: Billy Blue's 4 up to the version "Application Suite Winter 2020" Description: Procedure: Backup database of Billy Blue's 4 Delete old calls from the online database Attach the backup db to consult the historical data Solution: In the attachment you can find the complete...
rating 15 Jun, 2020 Views: 1374
document How to modify the Scheduled Reports attachment size limit
Applies to: Call Analytics Standard/Enterprise Description: How to modify the attachment size in the scheduled reports Solution: Launch HeidiSQL tool, included into Imagicle UC Suite file system. You find this tool at this path <StonevoiceAS>\TroubleShooting\HeidiSQL To access to...
rating 31 Mar, 2023 Views: 788
document Billy Blue's scheduler service does not start after changing hostname/netbios name
Applies to: Application suite until version 2011.4 Description: The scheduler service cannot be started because the hostname of the server has changed Solution The scheduler service by design uses a parameter written in the option table (named: configurazione | ServerMessaggi) that contain...
rating 20 Dec, 2016 Views: 347
document Timeout during report creation and/or exporting in PDF/XLS format
Applies to: Billy Blues 4 - All Application Suite versions Description: While creating a big report or during pdf/excel exportation the browser sends an error about timeout .net or out of memory: An error occurred during local report processing. An error occurred during rendering of the...
rating 06 Nov, 2020 Views: 1064
document How to show Billy Blues users as First Name and Last Name
Applies to: Billy Blue's 4 - versions later than 2013.3.3 Blue's Enterprise 4 - versions later than 2013.3.3 Blue's Enterprise for Skype for Business - versions later than 2013.3.3 Description: How to display the user name in the order First name, Last name in Billy Blue's reports and...
rating 11 Mar, 2021 Views: 619
document Show calls currency using 3 English letters
Applies to: Billy Blue's 4 Blue's Enterprise 4 Blue's Enterprise for Skype for Business Description: Change the currency from currency name to 3 letters shortcut or use English chars How-to: On Imagicle server edit the following file using Notepad or any other text editor:...
rating 10 Oct, 2017 Views: 526
document How to increase the warning value reported in the monitoring tool for MaxMemory consumed by the billing system
Applies to: Any Application Suite Description: By default the MAM (Application suite monitoring service) is set to send a warning when the bminer.exe process (used in the billing system) exceeds the memory usage of 200MB. How-to: To increase this warning value and set it to -for example- to...
rating 15 Mar, 2018 Views: 433
document How to change date format from DD/MM/YYYY to MM/DD/YYYY in Billy Blue's products
Applies to: Billy Blue's 4 - All versions Blue's Enterprise 4 - All versions Blue's Enterprise for Skype for Business - All versions Description: How to change the date format to MM/DD/YYYY in Billy Blue's products: home page, dashboard and reports. How-to: Connect to Imagicle server ...
rating 07 Aug, 2019 Views: 457
document In reports you get the message: Your request has generated >10000 rows and has reached the configured limit.Only the first 10000 rows will be extracted.
Applies to: Billy Blue's Blues Enterprise 4 Description: In the reports (typically call monitor reports) only first 10000 lines are reported. If more records are present you get a message: "Your request has generated [>10000] rows and has reached the configured limit.Only the first 10000...
rating 21 Sep, 2023 Views: 811
document No calls or no recent calls displayed on Billy Blue's statistics - Basic troubleshooting
Applies to: BillyBlues Description: When running any statistic, Billy Blue's returns 'No results matching your search were found.', doesn't show recent calls or doesn't show calls at all. Troubleshooting A) - Open IAS web page -> Admin -> users management - Make sure you...
rating 02 Jan, 2024 Views: 4115
document Node in standby, the scheduler service is disabled on this machine
Applies to Application Suite 2015.6.5 and later Description Node in standby, the scheduler service is disabled on this machine. Please connect to the primary machine 'WINxx' to add/edit scheduled reports or alarms. Condition: The server is not a secondary node of a cluster system. Cause The...
rating 31 Jan, 2019 Views: 449
document How to reimport discard call at global level, for all PBXs and Gateways
Applies to: Call Analytics - minimum version 2017.Winter.1 Description: This is an alternative to Call Analytics web portal's administrative option "Reprocess discarded calls", which allows to globally reprocess all discaded calls, for all configured PBXs and gateways. It is very useful in...
rating 01 Jun, 2021 Views: 515
document How to setup a SFTP service on the Imagicle Application Suite to replace the default unsecure Microsoft FTP server included in the Windows platform
Applies to: Imagicle UC Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle UC Suite to replace the default FTP server included in the Windows platform to achieve greater security in the communication from Calling Platform to the Imagicle server. If...
rating 02 May, 2022 Views: 12432
document BillyBlues Alarms are not reliable or not correctly executed
Applies to All Billy Blue's version Description A Billing alarm could not be triggered when it is related to calls made near the alarm execution time. Cause Unfortunately BillyBlues cannot import calls in real time! The time between the end of the call and the time when the call will be...
rating 14 Jan, 2021 Views: 180
document How to configure secondary server as master to import calls in Call Analytics
Applies to: Call Analytics for Cisco Description: This article explains how to enable Call Analytics call processing on a secondary server of a UC Suite cluster including two nodes. This is useful if the primary server is out of order and it is likely to unavailable for a long time. The...
rating 08 Jul, 2021 Views: 795