Specific Webex client setup

Incoming Call pop-up

While using Imagicle UCX Console together with Cisco Webex client, the default client settings are invoking a window pop-up for any inbound call to the user. This pop-up is pretty annoying, especially for operators with visual disabilities.

For this reason, we highly suggest to disable incoming calls pop-up from Webex client settings. See below screenshot:

This setting is useful for Webex clients registered to Cisco UCM or Webex Calling MT/DI calling platforms.

Keyboard shortcut for call answering

To allows Imagicle UCX Console to instruct Webex client to answer an inbound call, a specific keyboard shortcut is used: CTRL + SHIFT + C. This is the default value already configured in Webex client.

If you are encountering problems when answering an inbound call from Imagicle UCX Console, it might be the case above shortcut has been manually changed by the user.

To revert the shortcut to its default value, please hit question mark icon and select Keyboard shortcuts:

Search for “answer” to locate the proper shortcut and amend it as per below sample: