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document Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
Description Users who are sending fax through the web interface, do not receive return receipts. In user management the user has no "Email" field filled, but only "Fax2Email" field. You can check the issue in log file Var\Log\Stonefax.Core.Service\Stonefax.log looking for "mail without...
rating 16 Nov, 2017 Views: 289
document How to retrieve fax activity reports - understanding Stonefax reports
Applies to: Digital Fax Description: How to retrieve fax activity reports Solution: To build activity reports, Digital Fax relies on standard Microsoft Fax Services. Inbox and Outbox reports are enabled by default; however the user may want to set higher detail. Check that activity logs...
rating 29 Jul, 2021 Views: 353
document Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
Applies to: Digital Fax installed on Windows Server 2008. Description: Those are symptoms typical of an unstable system: out of 50 received faxes, I get a notification for 20 and Digital Fax sends those to my email address. Digital Fax seems not to receive the others although the system...
rating 29 Jul, 2021 Views: 346
document Saving faxes in structured folders
Description / Question: How to let Digital Fax save incoming/outgoing faxes in structured folders on file system. Solution: If you want Digital Fax save the received or sent faxes to a structured tree of folders, proceed as follows. Edit this configuration file with your favorite editor: ...
rating 29 Jul, 2021 Views: 374
document Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
Applies to Digital Fax on Windows Server 2012 R2 Description You may notice in Digital Fax you are unable to receive faxes; if you keep an eye on the server while it is receiving a fax you can see that the call is answered and it attempts to receive the Fax, but then the service crashes and...
rating 29 Jul, 2021 Views: 864
document Enable G.729 signaling for Stonefax
Applies to: All IAS versions. Description: Enable G.729A codec capability for Digital Fax. How-to: In order to enable G.729A signaling for Digital Fax please proceed as follow: 1) Open the file <StonevoiceAS>\Apps\StoneFax\Server\System\StoneFax.ini 2) Add one of the following...
rating 29 Jul, 2021 Views: 602
document How to modify mail notification templates for admin and users in Digital Fax application
Applies to: Application suite Description: How to modify mail notification templates for admin and users in Digital Fax applications How-to: Modify default template globally: 1. Open the language (en-English, it-Italian, fr-French, ecc..) folder in ...
rating 29 Jul, 2021 Views: 547
document Digital Fax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
Applies to Microsoft Windows Server 2008/2008 R2 and Microsoft Windows Server 2012/2012 R2 Description Digital Fax is in the undefined or stopped status. Trying to start the service from WEB interface or rebooting the machine does not fix the problem. Windows event registry reports an...
rating 29 Jul, 2021 Views: 943
document How to change resolution and rendering method of faxes
Applies to: Imagicle Digital Fax (any version) Description: How to change resolution and rendering method of faxes for a result more in keeping with the customer's expectations How-to: Talking of fax quality we can act on two different parameters: the resolution and the rendering method....
rating 29 Jul, 2021 Views: 302
document How to set fax rate / modem max speed in Stonefax
Applies to: Imagicle Digital Fax (any version). Description: How to set fax rate/max speed (in bps) of modems in Digital Fax service for incoming/outgoing faxes How-to: After logging in the Digital Fax server with local administrative rights, you can use either the script method or the...
rating 10 May, 2022 Views: 618
document Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
Applies to All IAS versions. Description Connection to a POP3/IMAP/SMTP server using a secured channel (SSL or TLS) can take a long time (even 75 seconds) on IAS machines that are in a workgroup and isolated from Internet. You can experience this also on the IAS WEB page pressing the "Test"...
rating 12 Jun, 2019 Views: 478
document The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
Applies to All Windows Server OS Description Symptoms: QueueManager > QME is running but is not managing any incoming calls. The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system. In a wireshark trace you can see that the TCP/IP stack of the...
rating 30 Mar, 2022 Views: 259
document How to modify sender name format in fax cover pages
Applies to: Stonefax, IAS release 2020.Spring.1 and above Description: How to modify dynamic field "name" format, included in Stonefax cover page Solution: Sender name is included by default in StoneFax cover page as name surname (i.e. John Smith). It's possible to change the format to...
rating 30 Mar, 2020 Views: 870
document How to handle the NANP (North America Numbering Plan) using the E.164-plus format
Applies to: from Imagicle UC Suite 2017.1.1 up to 2020.Summer.1 release only. Description: The configuration described in this article is needed if all the following conditions apply: The Imagicle AppSuite is configured within a North America country, that is, having an International Access...
rating 16 Dec, 2020 Views: 190
document How disable or edit the automatic service restart
Applies to: IAS 2011.x and higher versions Description: By default, the Imagicle Stonefax service autonomously restarts every night at 01:10 AM. This restart is a precautionary measure to avoid memory leaks that may happen on some Windows systems. This article explains how to: change the...
rating 08 Jun, 2020 Views: 106
document Fax header
Overview The fax header is a text line printed by Stonefax on the outgoing fax at transmission time on the top of each page (but the cover page). It includes the following information: Transmission date and time Sender TSID Sender company name The recipient fax number Page number For...
rating 17 Jul, 2020 Views: 191
document How to change the locale and date format of fax header and coverpaqe
Applies to: Any Application Suite version. Description: This article explains how to change the localization settings of Stonefax applying in the fax header (banner) and coverpage. The following text strings are affected: Fax header (applied to all pages): Transmission date & time...
rating 19 Aug, 2020 Views: 192
document How to automatically delete fax documents from Imagicle server, once processed
Applies to: Stonefax, IAS release 2020.Spring.1 and above Description: How to set a fax document retention equal to ZERO Solution: It's possible to automatically delete any fax document once it has been processed, by applying the following procedure: Edit file...
rating 11 Nov, 2020 Views: 77
document How to increase the maximum upload file size for Digital Fax attachments
Description: When handling digital fax transmission from the Imagicle UC Suite web portal, users may encounter issue while uploading fax attachments larger than 10 MB, resulting in an error message “500 Internal Server Error”. This is a limit of IIS Web server, that can be anyway modified...
rating 27 Jan, 2021 Views: 150
document How to bind the Digital Fax service to a specific IP and/or port
Description: This article describes how to configure the Digital Fax service to use a specific IP and/or port for network communications. This is useful when you need: to bind the fax server to a specific IP address in case of multihomed servers, that is, having multiple IP addresses; to make...
rating 20 Apr, 2021 Views: 94

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