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FAQ and Solutions
 
document Issue with return receipt not being sent when sending fax through web interface (Application Suite Winter 2017.1.1)
Description Users who are sending fax through the web interface, do not receive return receipts. In user management the user has no "Email" field filled, but only "Fax2Email" field. You can check the issue in log file Var\Log\Stonefax.Core.Service\Stonefax.log looking for "mail without...
rating 16 Nov, 2017 Views: 144
document How to retrieve fax activity reports - understanding Stonefax reports
Applies to: Stonefax Description: How to retrieve fax activity reports Solution: To build activity reports, StoneFax relies on standard Microsoft Fax Services. Inbox and Outbox reports are enabled by default; however the user may want to set higher detail. Check that activity logs are...
rating 20 Dec, 2016 Views: 135
document Several incoming faxes can be found in Windows Fax and Scanner Console but not in Stonefax. Fxssvc.exe error on dll as INETCOMM.dll in the event viewer.
Applies to: StoneFax installed on Windows Server 2008. Description: Those are symptoms typical of an unstable system: out of 50 received faxes, I get a notification for 20 and Stonefax sends those to my email address. Stonefax seems not to receive the others although the system received them...
rating 30 Apr, 2018 Views: 179
document Saving faxes in structured folders
Description / Question: How to let Stonefax save incoming/outgoing faxes in structured folders on file system. Solution: If you want Stonefax save the received or sent faxes to a structured tree of folders, proceed as follows. Edit this configuration file with your favorite editor: ...
rating 09 May, 2018 Views: 209
document Unable to receive faxes on Windows Server 2012 R2 with fxssvc crashing in the module fxst30.dll Error Code: 0xC0000005
Applies to Stonefax on Windows Server 2012 R2 Description You may notice in Stonefax you are unable to receive faxes; if you keep an eye on the server while it is receiving a fax you can see that the call is answered and it attempts to receive the Fax, but then the service crashes and starts...
rating 30 Apr, 2018 Views: 378
document Enable G.729 signaling for Stonefax
Applies to: All IAS versions. Description: Enable G.729A codec capability for Stonefax. How-to: In order to enable G.729A signaling for Stonefax please proceed as follow: 1) Open the file <StonevoiceAS>\Apps\StoneFax\Server\System\StoneFax.ini 2) Add one of the following...
rating 31 Oct, 2018 Views: 137
document How to modify mail notification templates for admin and users in Stonefax application
Applies to: Application suite Description: How to modify mail notification templates for admin and users in Stonefax applications How-to: Modify default template globally: 1. Open the language (en-English, it-Italian, fr-French, ecc..) folder in <StonevoiceAS>\Apps\StoneFax\Locale\...
rating 10 Jan, 2019 Views: 220
document Stonefax status is undefined/stopped and won't start - Windows fax service crash with faulting module FXSTIFF.dll
Applies to Microsoft Windows Server 2008/2008 R2 and Microsoft Windows Server 2012/2012 R2 Description Stonefax is in the undefined or stopped status. Trying to start the service from WEB interface or rebooting the machine does not fix the problem. Windows event registry reports an error...
rating 19 Mar, 2018 Views: 231
document How to change resolution and rendering method of faxes
Applies to: Imagicle StoneFax (any version) Description: How to change resolution and rendering method of faxes for a result more in keeping with the customer's expectations How-to: Talking of fax quality we can act on two different parameters: the resolution and the rendering method. ...
rating 30 Apr, 2018 Views: 128
document How to set fax rate / modem max speed in Stonefax
Applies to: Imagicle StoneFax (any version). Description: How to set fax rate/max speed (in bps) of modems in Stonefax service for incoming/outgoing faxes How-to: On the Stonefax server, run Registry Editor (regedit) Go in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\TAPIDevices For every...
rating 07 May, 2018 Views: 247
document Connection to IMAP/POP3/SMTP servers using SSL/TLS can take a long time
Applies to All IAS versions. Description Connection to a POP3/IMAP/SMTP server using a secured channel (SSL or TLS) can take a long time (even 75 seconds) on IAS machines that are in a workgroup and isolated from Internet. You can experience this also on the IAS WEB page pressing the "Test"...
rating 12 Jun, 2019 Views: 148
document Stonefax Troubleshooting Guide - How to troubleshoot Stonefax issues
rating 20 Jun, 2019 Views: 325
document The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
Applies to Windows Server 2012/Windows Server 2012 R2 Description Symptoms: QueueManager > QME is running but is not managing any incoming calls. The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system. In a wireshark trace you can see that the...
rating 30 Oct, 2019 Views: 68
document How to modify sender name format in fax cover pages
Applies to: Stonefax, IAS release 2020.Spring.1 and above Description: How to modify dynamic field "name" format, included in Stonefax cover page Solution: Sender name is included by default in StoneFax cover page as name surname (i.e. John Smith). It's possible to change the format to...
rating 30 Mar, 2020 Views: 612