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document Problems transferring/answering calls with Blue's attendant client
Applies to: Imagicle Application Suite Imagicle Blue's Attendant client Conditions: Using a headset with a 7900 series Cisco IP Phone Running firmware 9.3(1)SR4 Description: When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the...
rating 16 Jan, 2017 Views: 645
document How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one
Applies to: Any version of Attendant Console/Application Suite Description: How to copy or move contacts available in the "Favorites" tab of the Attendant Console from an user to another one How-to: 1. Close both ("user_a" and "user_b") Attendant Console clients 2. Copy the contacts: ...
rating 13 Feb, 2018 Views: 649
document How to let a system admin deploy the Attendant Console in silent mode, without user intervention
Applies to: All the Attendant Console versions Description: How to install the Attendant console in silent mode. This is useful to let a system admin install the Attendant Console through a batch or remotely using deployment tools. How-to: You can install the Attendant Console by...
rating 03 May, 2018 Views: 837
document Attendant Console Automatic pause for PC Lock/Sleep
Applies to Blue's Attendant Winter 2019 or newer Troubleshooting Agents can now automatically set themselves in pause in ACD queues when moving away from their workstation by locking the Windows session or when PC enters in standby status. This helps avoiding missing calls and optimizes...
rating 28 Jan, 2019 Views: 305
document Attendant Console Login Failed
Applies to All Versions Troubleshooting guide “Attendant Console Login Failed” A) Wrong Username and Password Check if you are able to login to web interface,using the same credentials (does it works?) No: see Authentication Issue (AD / CUCM / IAS) below Yes: Open a Support ticket...
rating 11 Apr, 2022 Views: 3012
document How to configure a different data folder from default one (document)
Applies to: IAS 2019.3.1 or newer Description Starting from IAS 2019.3.1 version Attandant Console supports the possibility to configure a different folder for its logs and settings. "Documents" folder is where by default Console user settings and logs are saved . A subfolder named "Imagicle...
rating 18 Apr, 2019 Views: 325
document How to change Blue's Attendant settings and logs recipient folder
Applies to: Blue's Attendant and Blue's One PC (Windows) clients, starting from 2019.Winter.1 release Description: This article explains how to change Blue's Attendant recipient folder for settings and logs, from default "Documents" folder to any other folder of your choice. How-to: From...
rating 09 Aug, 2019 Views: 424
document Blue's CTI One Attendant client onTerminal Server environment
Applies to: Any Version Description: Blue's CTI Attendant client on Terminal Server environment How-to: If you need to use Blue's CTI Attendant client onTerminal Server environment you need to run the application with an extra parameter. Modify the Blue's Attendant shortcut from: ...
rating 04 Oct, 2019 Views: 527
document Attendant Console and Desktop CTI failover using DNS SRV entries
Applies to: Attendant Console or Desktop CTI clients rel. 2018.6.1 and above, regardless the UC Suite version. Description: This article explains how to enable the DNS mechanism that allows the Imagicle Attendant Console to automatically discover the list of the eligible UC Suite servers. ...
rating 07 Jan, 2021 Views: 875
document How to solve Braille terminal problems with JAWS application installed on Windows 10 PC
Applies to: Blue's Attendant Professional Windows clients, installed on Windows 10 OS Description: When JAWS ver. 18.0, Jaws 2018 e Jaws 2019 is installed on a Windows 10 PC, it does not display Blue's Attendant active lists on Braille display. This problem is not happening with PC...
rating 21 Nov, 2019 Views: 573
document Attendant Console Fast Search Hotkey
Applies to Imagicle UC Suite rel. 2020.winter.1 and newer Description Already existing Fast Search hotkey (<CTRL>+2 by default) now allows to search for contacts across Colleagues, Contacts and Favorites tabs, by entering text or numbers in search field. Search involves all contact...
rating 20 Aug, 2021 Views: 381
document How to know how many UCX Console clients are currently logged in to UCX Suite
Description: How to know how many UCX Console clients are real-time connected to the UCX Suite server How-to: Open "Performance Monitor" on the Imagicle UCX Suite server (perfmon.msc) and follow these steps: Click on Performance Monitor Click Add (Ctrl+N) Select the counter: "IAS:...
rating 26 Jul, 2024 Views: 888
document How to configure and troubleshoot Attendant Console Call Park feature
Configuration In the Attendant Console, the Call Parked tab is used to park calls using the CallManager Feature (CTI Call Park Monitoring) In order to configure this feature correctly, a Call Manager configuration is required Add devices in “Controlled Devices” Add Standard...
rating 18 Jan, 2023 Views: 1505
document How to change Blue's Attendant font size
Applies to: Blue's Attendant and Blue's One Enterprise clients, starting from 2020.Summer.1 release Description: This article explains how to change Blue's Attendant font size in 5 different display areas: Text within contacts and call lists Header text of contacts and call lists Text...
rating 24 Jul, 2020 Views: 473
document How to install a self-signed Digital Certificate in Attendant Console operator's workstation
Applies to: Imagicle UC Suite ver. 2021.Winter.1 and above For Attendant running on Windows PC Client only Description: Starting from 2021.Winter.1 release, the proprietary TCP connection between Imagicle Attendant Console client and UC Suite server can leverage TLS 1.2 encryption. If a...
rating 16 Dec, 2020 Views: 391
document Attendant console could be slow if settings are in a shared network folder
Applies to Imagicle Attendant Console Description The attendant console might appear very unresponsive if the settings directory is stored on a network drive like with roaming profiles, this would be particularly noticeable when the network is heavily used, the user(s) are connected over a...
rating 21 Mar, 2022 Views: 493
document Parked calls hiding on the Attendant console
Applies to: Any version of Attendant Console/Application Suite Description: By default, park resources are shared among all the operators, this means that all the operators are entitled to view (and retrieve) the list of parked calls, regardless who has parked them. This article explains how...
rating 07 May, 2021 Views: 227
document How to keep the call note while using CUCM native park ports
Applies to: Imagicle UC Suite rel. 2022.Summer.1.h3 and above Imagicle Attendant Console rel. 2022.Summer.1 and above Conditions: CUCM Cluster including multiple cluster nodes Description: When call is parked from Attendant Console, you do not have any control about which node is chosen to...
rating 30 Dec, 2022 Views: 108
document Call Park limitations in a Webex Calling MT environment
Associate a text note to an ongoing call During a call handled by an Attendant Console operator, it is possible to add a text, colored note to the ongoing call. If the call is subsequently parked by using the native WxC park feature, the note is lost. Solution: This is known WxC platform...
rating 29 Mar, 2024 Views: 249