Call Park limitations in a Webex Calling MT environment

Associate a text note to an ongoing call

During a call handled by an UCX Console operator, it is possible to add a text, colored note to the ongoing call.

Up to 2026.Winter.1 release, if the call is subsequently parked by using the native WxC park feature, the note is lost.

Starting from 2026.Spring.1 release, the colored note is kept upon call park and park retrieval.

Be aware that test note is only visible to the operator who added it. Other operators can’t see it, even when the call is parked.

Park multiple calls

During a call handled by an UCX Attendant Console operator, it is possible to hit the "P" button to park the ongoing call, leveraging the native WxC call park feature. By default, Webex Calling MT platform allows to just park one call at a time.

Solution:

To override above limitation, you can define one or more “Call Park Group” objects, as below screenshot, adding the operators in it:

In this way, the number of calls that can be parked is the same as the number of WxC users belonging to the Call Park Group.