UCX Console Phone Control text/audible Alerts

Imagicle UCX Console (any version) might encounter problems while trying to establish a connection to the Imagicle UCX Suite own CTI Server (Cisco UCM or Avaya) and/or to the Cloud, API-based phone control provided by Cisco WxC MT and Microsoft Teams.

If such issue is detected, Imagicle UCX Console client plays an audible alert and the following message is displayed:

In case the issue is related to the phone line (communications problem with MS-Azure, password reset on authorization token, etc.), the alert content is the following:

Phone services are unavailable. Call control functionality will remain temporarily disabled until services are restored.

If the issue is related to the connectivity to UCX Suite server (for example during the automatic switchover to backup HA instance), the following message is displayed:

The Imagicle server is currently unreachable. The Console is reconnecting and functionality will resume once restored.

Once service switchover is accomplished and UCX Console acknowledges backup UCX Suite connections, a different acoustic alert is played and the error message is removed.