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Imagicle UC Suite for Cisco UC
Imagicle AppSuite Cross Platform
AppSuite Deployment
Main Configuration
User Management
Advanced Configuration
FAQ and Solutions
Call Analytics
Budget Control
Digital Fax
Attendant Console
Advanced Queueing
Administration Guide
Supervisor Guides
FAQ and Solutions
Video
Auto Attendant
Contact Manager
Imagicle AppSuite for MS Teams
Hospitality Services
Other Products
Imagicle LDAP Module
Telisca (now part of Imagicle)
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Imagicle AppSuite Cross Platform
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Advanced Queueing
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Advanced Queueing
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Administration Guide
Product Description
Configuration Task List
Default global waiting queues settings
PBX Configuration
Starting the service
License Activation
Statistics and Reports
Call Distribution based on caller's area code
Troubleshooting
Product Configuration
Supervisor Guides
Usage: Phone Interaction
Usage: Web interface
Queue Manage Enterprise with IVR Module User Guides
FAQ and Solutions
How to periodically offer Voice Mail call transfer during queue waiting
QME lookup not working correctly and VIP calls not managed as they should because of Speedy used with different departments
Enable detailed VoIP debug (SIP trace) for QME
In Avaya Communication Manager incoming calls from anonymous numbers are unable to reach QME agents
Avaya Aura PBX and Imagicle Suite specific configurations to enable Queue Manager Enterprise, auto attendant and Blue's Attendant console applications.
The SIP invite coming from the CUCM and directed to the QME is rejected by the operating system; problems using network interface E1000/E1000e
QME Call List report, assign a call to the original called number instead of to the number that has answered
FAQ
Avaya IP Office and Imagicle UC Suite specific configurations to enable Advanced Queuing and Attendant Console applications.
Video
Creating a queue
Run a Report
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