This page describes how to configure Cisco Unified CallManager with Imagicle Call Recording. CuCM offers many ways to record calls: always on, on demand, media forking, network based... The configuration differs slightly depending on the recording mode. Regardless the recording mode, you need to...

You can freely download the Application Suite from Imagicle web site. The creation of an account with a valid email address might be required. There are two deployment options: Through Imagicle Virtual Appliance, which is easier and faster Downloading the setup package and installing it on a...

Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...

The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the historical data (fax documents, call detail records, call recordings). With an AppSuite backup, you can: Easily...

Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...

To allow Imagicle applications to monitor and control IP phones trough TAPI, the Cisco TSP must be installed on the UC Suite server. Please follow the procedure in the Installation chapter. Once the TSP is configured, you need to associate the devices to a new application user, reserved to...

All the application of the suite are installed and updated through one single package. The applications of the Suite are built upon a common framework. They share the User Management and some common setting. After installation of the package, you have to configure some general parameters which...

Overview Imagicle Call Recording is the Imagicle solution for centralized call recording for Cisco UC platforms. Dedicated to any company that needs to record audio calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It...

Imagicle UCX Suite is a software-only product which you can download from Imagicle web site. The UCX Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The deployment can be...

Applies to: Imagicle UC Suite (any version). Description: How to setup and configure a SFTP server on the Imagicle UC Suite to replace the default FTP server included in the Windows platform to achieve greater security in the communication from Calling Platform to the Imagicle server. If...

To be able to use the Application Suite services, a person must be added to the list of known users. E.g., if Mario Rossi wants to send faxes through StoneFax, it is mandatory that you create a user for him in the Users List. The user properties in the users list control which telephone (device)...

Traditional manual faxes are out of date. Digital Fax is a complete software solution including a robust fax server based on Imagicle unique Fax to IP driver, able to interoperate directry with the PBX trough Voip comminication. A professional fax server grants substantial savings and it...

Cisco Unified Communications configuration Digital Fax interacts with the Unified Communications system through both SIP or H.323 protocols using both T.38 or G.711 passthrough modes. The SIP configuration is suggested. Remember to enable Digital Fax SIP engine from admin's UC Suite web portal:...

The Application Suite can be properly set up by these simple tasks: Download and install the latest Application Suite package. The installation program will take care of the Operating System setup and of the software prerequisites Run Windows Update, then disable it Install the TAPI TSP or...

This section describes: Cisco Unified CallManager Configuration Cisco Unifiled CallManager Express Configuration and Caveats Cisco Unifiled CallManager Configuration On the Unified CallManager enable CDR by selecting the “System” -> “Service Parameters” menu. Then from the...

Upgrading to the latest version requires: performing a full backup, installing the latest installation package over the existing installation, and checking the configuration. Detailed procedures follow. Before updating, please ensure you have downloaded the right package and that it is covered by...

Admin ⇒ Licenses web portal menu shows the list of the available applications and if they are licensed, in evaluation mode, permanent mode or if the licenses are expired. Evaluation period After the first installation/deployment, each application runs for 30 days in evaluation mode. ...

This section describes how to enable some Digital Fax advanced features, including: Define a "catch all" default user for incoming faxes Create fax workgroups Print incoming faxes Store Incoming Faxes Change the name of the email attachment Configure Advanced Fax Routing Specify recipient...

Imagicle UC Suite installation folder, as well as all its subfolders, and Imagicle services/applications must be excluded from the antivirus scan and agents activity, otherwise applications could not work properly, unexpected behaviours could occur and a general system slowness might severely...

User Properties Every Call Recording user already enabled on the Calling Platform can trigger recordings straight away, providing mandatory fields in relevant Imagicle user, like username and extension number, are filled in. Moreover, there are a number of Call Recording-related user's...

The UC Suite provides a web interface for both administrator and users purposes. You can reach the web interface typing this URL in the web browser: http://Server_UCS/ or https://Server_UCS where Server_UCS is the IP address or DNS name of the server the UCS is installed on. The URL is the...

"Imagicle Call Analytics Configuration" is the configuration wizard that must be run right after the deployment of a new Imagicle UC Suite, to enter CUCM cluster and/or Call Manager Express platforms, together with gateway topology of your Cisco UC system architecture. Note: Call Analytics...

This authentication method is supported by Imagicle UC Suite, starting from 2021.Winter.2 release, and it relays on advanced OAuth2 authentication available for cloud-based Office 365 email service. Previous Imagicle releases are supporting OAuth2 basic authentication, which is dismissed by...

Imagicle Billing is the ideal solution for the analysis and the accounting of the telephony traffic in a Cisco Unified Communication Manager And Cisco Unified Communication Manager Express environments, applicable to midsized companies as well as large enterprises. Easy to use, multicarrier and...

Warning: user synchronization is available only for Cisco unified CallManager 7.x and above. You cannot automatically synchronize the users list with CCM 4.x and CuCM 5.x. Warning: If a Cisco Unified Call Manager rel. 14.x is in place, please update your Imagicle UCX Suite to ver. 2021.Summer.3.h4...