Requirements Imagicle UCX Cloud Suite Admin-level access to MS Teams PowerShell Admin-level access to Microsoft Azure web portal, through a user with a valid Azure subscription. This is required to create new Azure Bot. To verify if the user has an Azure subscription, follow this procedure: ...

Applies to: Imagicle UC Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle UC Suite to connect to a Microsoft SQL Server instance other than the default one, or if you want to leverage Windows integrated authentication For example, you...

Imagicle Contact Manager, Digital Fax and Call Recording Search & Play App This article describes how to leverage Imagicle UCX Suite applications within Microsoft MS-Teams desktop and mobile client, by using a specific Imagicle template. Note: Imagicle apps are only available with MS-Teams...

Submits a fax job, in order to send one or more documents to one or more recipients. Resource URL POST fw/Apps/StoneFax/WebAPI/Faxes/Outbound Resource Information Request Content-Type: multipart/form-data Response Content-Type: application/json Requires authentication: Yes URL...

Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Email to Fax Configuration From Digital Fax "Application Settings" menu, Pease select the "Set »" button besides "Outgoing Faxes" to open the Email to fax settings page. Here flag the "Enable Outgoing Faxes" checkbox to enable the Email to fax feature, allowing all fax users to send faxes...

Users list configuration For each user who wants to run the Imagicle UCX Console, relevant user mut be available in the UCX Suite users' list with the following information: Username: required to login the console client if UCX Suite local authentication is selected Password: required to...

Imagicle Call Recording can be integrated to Webex Calling MT architecture by selecting "Imagicle" as the call recording provider within your Org and/or Location(s). Requirements Imagicle UC Cloud Suite must be in place, with proper Call recording license Users, Virtual Lines or Workspaces to...

Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...

How-to: 1. Stop Blue's Service Host service from the web interface (CallAnalytics|Administrative Pages|SericeManager) or via the Windows Service Panel 2. Make a copy of "storicoSITE" 3. Extract each "storicoSITE_[Date].zip" that you need to reimport (example "storicoSITE_20221129.zip") ...

Applies to: Imagicle Call Analytics Standard/Enterprise Description: How to remove calls from SQL Server database and reimport them from "Storico" text file Solution: UC Suite starting from 2021.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open...

To enable the Imagicle services and applications, some specific app integrations are defined in Webex. It is important such integrations are Authorized by a Webex org administrator, otherwise the service cannot work. You can find the app integrations in Control Hub selecting the menu item Apps...

When leveraging Imagicle gadgets in Cisco Finesse or the Imagicle App for MS-teams, the UCX Suite can verify and allow the originating domain of each http/https request coming into own web server (IIS-based). This is accomplished by amending the default http/https Response Header, to make sure...

Applies to: IAS Version 2022.3.1 or newer Cisco Finesse Version 10.6 or newer Description: This article describes how the Imagicle Call Recording solution can be implemented in a Cisco UCCX-based Contact Center, where the Cisco Finesse web client is used as the agent's bar. Moreover, we...

Starting from Imagicle 2023.Winter.1 UCX Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Imagicle print2fax allows Digital Fax PC users to send faxes from any application, by selecting standard "Print" option in the application and choosing "Imagicle print2fax" virtual printer. Users leveraging this feature must be enabled for fax sending in Imagicle UCX Suite users' DB. See here...

Requirements Imagicle UCX Cloud Suite, with activated subscription licenses Imagicle Attendant Console client ver. 2021.Summer.2 or above A Full Admin user belonging to Webex Calling customer organization, with a Webex Professional license and a phone number associated. Webex Calling Presence...

Applies to Microsoft Windows Server 2008/2008 R2, 2012/2012 R2, 2016/2019/2022 Description Digital Fax is in the undefined or stopped status. Trying to start the service from WEB interface or rebooting the machine does not fix the problem. Windows event registry reports an error...

Imagicle UCX Cloud Suite for Microsoft Teams supports Imagicle Call Analytics (any version) by documenting external PSTN calls and MS-Teams to local PBX calls passing through MS Direct Routing or Operator Connect SBC. Please note that MS-Teams to MS-Teams internal calls can't be currently...

Imagicle UCX Cloud Suite can import users, HG (native Hunt Group), CQ (native Call Queue), AA (native Auto Attendant), VL (Webex Virtual Line) and WS (Workspace) from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from...

Feature Description Starting from Summer 2018 Imagicle release, an operator with "Advanced Supervisor" Queue Manager permissions, can perform a Silent Monitoring (SM) or Whisper Coaching (WC) of another agent. Above two features allows a supervisor to discreetly listen to an agent's...

Imagicle UCX Console is available in several versions, depending on its usage: Switchboard operator's console This is the Imagicle UCX Attendant Console, available in two profiles: UCX Attendant Console Enterprise UCX Attendant Console Professional UCX Attendant Console Enterprise and...

User Management Fields Although Advanced Queuing can distribute the calls to any SIP URI that can be dialed through MS-Teams, only UCX Suite users can be Agents. Agents must have a UCX Suite user properly configured in the users list. To be able to tell which line is associated to an agent,...