Applies to: Imagicle UC Suite for Cisco UC, all versions Description: This article details how to configure a Cisco XML to use HTTPS toward Imagicle UC Suite. This can be used for different UC Suite application: Phone Lock, Contact Manager Lookup and/or SmartNumbers, Call Recording...

Cisco Unified CallManager configuration for Contact Manager Directories On this telephony platform, do the following: Create a new XML Service Configure the Authentication Url on the phones Subscribe to the XML Service Enable AXL access to CallManager Ensure that the IP web server is...

Imagicle offers a complete suite of must have applications for Unified Communications: the Application Suite for Cisco UC is a single package including a set of these applications integrated in a web based environment for both administration and user access. This guide will lead you through the...

Requirements Imagicle UCX Cloud Suite or UCX Suite rel. 2021.Summer.3 and above Imagicle UCX Suite has a valid license subscription Imagicle UCX Suite can reach the following Internet addresses: https://webexapis.com https://*.imagicle.com https://*.api.imagicle.com Imagicle...

Applies to Imagicle Customer Service solution on Avaya ACM IP telephony environments Scope This article contains all required information for configuring Imagicle Customer Service bundle in Avaya CM / Aura telephony environments, with focus on SIP and CTI-based communications. Attendant...

Applies to: Any Imagicle UCX Suite prior to 2024.Spring.1.h1 release. Description The Imagicle Licensing service does not start In the Windows Service Panel the Imagicle Licensing Service tries to start but it fails. In the Event Viewer an error message appears: Application:...

Imagicle UCX Suite is a software-only product which you can download from Imagicle web site. The UCX Suite is a server product and requires a dedicated virtual machine/physical server connected to the network. No additional hardware (e.g. cards or adapters) is needed. The deployment can be...

This is a guide that explains how to add Imagicle Gadgets to Webex client from Webex Control Hub. Applies to: Webex version >= 41.9.0 IAS Version >= 2023.Winter.1 Limitations: Gadgets don't work if the Imagicle UC Suite has a self-signed certificate and secure connection is used,...

Imagicle UCX Cloud Suite can import users from Webex Control Hub, thanks to available Cisco Webex (XSI) APIs for this purpose. Provided Webex APIs allow to import users from multiple Webex Organizations, if required. Before configuring such import connector, please mind below-listed...

Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...

Note: this article applies starting from Summer'24 Imagicle UCX Cloud Suite can import users from Webex Control Hub, thanks to available Webex APIs for this purpose. Provided Webex APIs allow to import users from multiple Webex Organizations, if required. Before configuring such import...

Note: this article applies starting from Summer'24 Requirements Imagicle UCX Cloud Suite or UCX Suite rel. 2021.Summer.3 and above Imagicle UCX Suite has a valid license subscription Imagicle UCX Suite can reach the following Internet addresses: https://webexapis.com ...

Note: this article applies starting from Summer'24 Imagicle UCX Cloud Suite for Cisco UC supports Imagicle Call Analytics (any version) by documenting phone traffic associated to Webex Calling Organizations. Imagicle Call Analytics (any version) in a Webex Calling MT environment can document...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Please download the user guide here. English

Please download the user guide here. English Italiano Deutsch Français Español

Please download the user guide here. English Italiano Deutsch Français Español

Please download the user guide here. English Italiano Deutsch Français Español

Please download the user guide here. English Italiano

Please download the user guide here. English Italiano

Please download the user guide here. English Spanish Italian French

Please download the user guide here. English User Guide French User Guide Italian User Guide Spanish User Guide Deutsch User Guide Please download the quick guide here. English Quick Guide Italiano Quick Guide Français Quick Guide Deutsch Quick Guide Español Quick...

Please download the user guide here. English User Guide French User Guide Italian User Guide Spanish User Guide Deutsch User Guide Please download the quick guide here. English Quick Guide Italiano Quick Guide Français Quick Guide Deutsch Quick Guide Español Quick...

Please download the user guide here. English Italian French Please download the Voice Analytics user and admin guide here. English English

Please download the Call Recording user guide here. English Italian English Please download the Voice Analytics user and admin guide here. English English