Imagicle Contact Manager, Digital Fax and Call Recording Search & Play App This article describes how to leverage Imagicle UCX Suite applications within Microsoft MS-Teams desktop and mobile client, by using a specific Imagicle template. Note: Imagicle apps are only available with MS-Teams...

This article describes how to configure your Microsoft Entra ID (Microsoft Azure Active Directory) to enable Imagicle users to login to web portal, gadgets and Attendant Console with Single Sign-on using the Azure credentials. Instructions are provided for both SAML and OpenID Connect SSO...

Imagicle UC Suite installation folder, as well as all its subfolders, and Imagicle services/applications must be excluded from the antivirus scan and agents activity, otherwise applications could not work properly, unexpected behaviours could occur and a general system slowness might severely...

Requirements Imagicle UCX Suite rel. 2021.Spring.1 and above Imagicle UCX Cloud Suite is in place, or an online-activated Imagicle UCX Suite reaching Imagicle Cloud through TCP port 443 A Global Microsoft 365 Admin account belonging to the customer tenant. Feature Description Imagicle UCX...

Requirements Imagicle UCX Cloud Suite Admin-level access to MS Teams PowerShell Admin-level access to Microsoft Azure web portal, through a user with a valid Azure subscription. This is required to create new Azure Bot. To verify if the user has an Azure subscription, follow this procedure: ...

User Properties Every Call Recording user already enabled on the Calling Platform can trigger recordings straight away, providing mandatory fields in relevant Imagicle user, like username and extension number, are filled in. Moreover, there are a number of Call Recording-related user's...

User Properties Every Call Recording user already enabled on the Calling Platform can trigger recordings straight away, providing mandatory fields in relevant Imagicle user, like username and extension number, are filled in. Moreover, there are a number of Call Recording-related user's...

This article explains how to configure Microsoft Office365 to allow fax sending from email client using <fax_number>@imagicle.company.com format, which allows to specify fax recipient in "To:" field, instead of "Subject" field. MS-Office 365 Configuration Please access to Office365 web...

The Imagicle Suite has an integrated tool which can be used to schedule backups towards a local folder or a network share. The backup includes the configuration and, optionally, the historical data (fax documents, call detail records, call recordings). With an AppSuite backup, you can: Easily...

Upload a recording audio file coming from any external source. Mono/Stereo recordings upload If the source recording audio file is Stereo, then you can keep the same format within Imagicle Call Recording by applying the following setting, accessible only through a RDP session to the Imagicle...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Applies to: Imagicle UC Suite (any version). Description Use this procedure if you need to create a SQL user to be used by Imagicle UC Suite to connect to a Microsoft SQL Server instance other than the default one, or if you want to leverage Windows integrated authentication For example, you...

Submits a fax job, in order to send one or more documents to one or more recipients. Resource URL POST fw/Apps/StoneFax/WebAPI/Faxes/Outbound Resource Information Request Content-Type: multipart/form-data Response Content-Type: application/json Requires authentication: Yes URL...

Imagicle Digital Fax can be integrated to Webex Calling MT architecture by leveraging "Customer Managed Devices", pointing to Imagicle UC Cloud Suite instance through a Secure TLS 1.2 SIP Trunk. Requirements Imagicle UC Cloud Suite must be in place, with proper Digital Fax license Webex...

Preparing the Microsoft environment Imagicle Customer Service solution for Microsoft Teams, including Advanced Queuing, Attendant Console and optionally Auto Attendant, requires to accomplish some preliminary tasks and checks, to make sure that actual implementation goes smoothly without...

Email to Fax Configuration From Digital Fax "Application Settings" menu, Pease select the "Set »" button besides "Outgoing Faxes" to open the Email to fax settings page. Here flag the "Enable Outgoing Faxes" checkbox to enable the Email to fax feature, allowing all fax users to send faxes...

Users list configuration For each user who wants to run the Imagicle UCX Console, relevant user mut be available in the UCX Suite users' list with the following information: Username: required to login the console client if UCX Suite local authentication is selected Password: required to...

Imagicle Call Recording can be integrated to Webex Calling MT architecture by selecting "Imagicle" as the call recording provider within your Org and/or Location(s). Requirements Imagicle UC Cloud Suite must be in place, with proper Call recording license Users, Virtual Lines or Workspaces to...

Interaction with the company infrastructure The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Protocol Direction (From Imagicle UC Suite Perspective) ...

How-to: 1. Stop Blue's Service Host service from the web interface (CallAnalytics|Administrative Pages|SericeManager) or via the Windows Service Panel 2. Make a copy of "storicoSITE" 3. Extract each "storicoSITE_[Date].zip" that you need to reimport (example "storicoSITE_20221129.zip") ...

Applies to: Imagicle Call Analytics Standard/Enterprise Description: How to remove calls from SQL Server database and reimport them from "Storico" text file Solution: UC Suite starting from 2021.3.1 1. Stop Blue's Service Host in Billing|Administrative pages|Service Manager 2. open...

To enable the Imagicle services and applications, some specific app integrations are defined in Webex. It is important such integrations are Authorized by a Webex org administrator, otherwise the service cannot work. You can find the app integrations in Control Hub selecting the menu item Apps...

When leveraging Imagicle gadgets in Cisco Finesse or the Imagicle App for MS-teams, the UCX Suite can verify and allow the originating domain of each http/https request coming into own web server (IIS-based). This is accomplished by amending the default http/https Response Header, to make sure...

Applies to: IAS Version 2022.3.1 or newer Cisco Finesse Version 10.6 or newer Description: This article describes how the Imagicle Call Recording solution can be implemented in a Cisco UCCX-based Contact Center, where the Cisco Finesse web client is used as the agent's bar. Moreover, we...

Starting from Imagicle 2023.Winter.1 UCX Suite release, a new Screen Recording add-on is available for Imagicle Call Recording application. This add-on allows voice recording-enabled users to capture their screen activity during an ongoing call. Once call is ended or recording is stopped, a...