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How to monitor IAS Performance Counters

Article ID: 725
Last updated: 22 Nov, 2019

Applies to:

Cisco/Cross-Platform/Skype for Business IAS, rel. 2020.Winter.1 and above

Description

A number of performance counter has been added in Imagicle Suite, to monitor applications usage for statistics and troubleshooting purposes.

These counters are transmitted back to Imagicle Cloud and they are used to evaluate overall system performances for those customers who subscribed an ImagicleCare GOLD/Platinum maintenance plan, including Proactive Support.

How-to

  • Please access to Imagicle server using RDP and launch Windows Performance Monitor
  • Click on "Performance Monitor" item, available in left pane
  • Click on green + icon and add one or more available IAS counters, as per below table

Application

Category

Counter

Description

Suite

IAS:ECC - Curri

Last http HEAD request

Time elapsed (seconds) since last Cisco CallManager HEAD request

Curri Request Average execution time

Average response time

Curri Request Rate

Requests rate per second

Attendant Server

IAS:Attendant Server

Connected Clients Count: Total

Total connected clients count

Connected Clients Count: Backup

Backup mode connected clients count

Connected Clients Count: BAE

Blue's Attendant Enterprise connected clients count

Connected Clients Count: BAP

Blue's Attendant Professional connected clients count

Connected Clients Count: BOE

Blue's One Enterprise connected clients count

Connected Clients Count: QME-Supervisor

QME-Supervisor connected clients count

License tokens available: BAE

Blue's Attendant Enterprise available license tokens

License tokens available: BAP

Blue's Attendant Professional available license tokens

License tokens available: BOE

Blue's One Enterprise available license tokens

Messages Sent/sec

Outgoing messages rate per second (server → clients)

Messages Received/sec

Incoming messages rate per second (clients → server)

Bytes Total/sec

Total bandwidth (bytes/second)

Bytes Sent/sec

Outgoing bandwidth (bytes/second)

Bytes Received/sec

Incoming bandwidth (bytes/second)

Budget Control

IAS:Budget Control

Budget Control Billy query time

Average billing queries duration

Budget Control Billy query per second

Billing query rate per second

Budget Control phone state check time

Average phone status check time

Queue Manager Enterprise

IAS:QME

Active incoming calls

Active incoming calls count

Active outgoing calls

Active outgoing calls count

FIFO queued calls

Number of calls currently enqueued in any FIFO queue

Camp-On queued calls

Number of calls currently enqueued in any Camp-On queue

IVR module for QME

IAS:IVR

Active calls

Active calls count

Speedy

IAS:Speedy

Speedy Lookup: Average Lookup Execution Time

Average contact lookup time (in ticks) 

Speedy Lookup: Lookup Execution Rate

Contact lookup rate per second

StoneFax

IAS:StoneFax

Local engine submit duration

Average 

Document Rendering Time

Average document rendering time

WinFax submit time

Average submit time

Attachment broadcast duration (Tx)

Average attachment broadcast duration (Tx)

Attachment broadcast duration (Rx)

Average attachment broadcast duration (Rx)

Heartbeat Period

Transmitting channels

Transmitting channels count

Active outgoing faxes

Number of outgoing faxes in progress

Submitted Faxes

Number of outgoing faxes actually submitted to WinFax service and waiting for completition

Receiving channels

Number of receiving channels in use

StoneLock

IAS:StoneLock

StoneLock Curri Request Average execution time

Average response time for CURRI requests

StoneLock Curri Request Rate

CURRI requests rate per second

Call Recording

IAS:Call Recording

Active calls

Active calls count

Article ID: 725
Last updated: 22 Nov, 2019
Revision: 1
Views: 50
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